Patient Access Representative-Children's Hospital of Richmond Therapy-Various Locations


Children's Hospital of Richmond / Revenue Cycle / Full time

**Locations will include Bon Air, Glen Allen or Brook Road Therapy Offices**

**$1,000 Sign On Bonus for offers accepted by September 30, 2023. Terms and Conditions apply**

The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities.

The Patient Access Representative handle all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co-pay (if applicable), and assists with financial counseling and financial clearance, as necessary.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED:
Previous experience with computers, Microsoft Office software and navigating the Internet
Previous experience keyboarding with the ability to type 40 words per minute

Experience PREFERRED:
Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling
Previous work experience in a healthcare setting and knowledge of medical terminology

Education/training REQUIRED:
High school graduate or GED

Education/training PREFERRED:
Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program

Independent action(s) required:
Able to perform daily activities with minimal supervision: being self directed in the accomplishment of routine activities.
Issues that involve violation of VCUHS policy or procedure that involve conflicts of a sensitive nature, or that would be considered unusual in nature are to be brought to the attention of the clinical coordinator or designee promptly as would be warranted by the immediacy of the issue.
Performs daily activities with minimal supervision.
Notifies supervisor of issues involving violation of VCUHS policies or procedures.
Functions in a self-directed manner to accomplishments of routine activities

Supervisory responsibilities (if applicable): N/A

Additional position requirements:
Depending on assignment, may be required to work off-shifts and/or weekend and holidays.
Incumbents may be considered essential depending on departmental assignment.

Age Specific groups served: All

Physical Requirements (includes use of assistance devices as appropriate):
Physical: Lifting less than 20 lbs. Lifting 50-100 lbs.
Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive)
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent, change

Workday Day (United States of America)

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

Practicing here

Want to work in a place where unbridled energy fills the halls, and where you experience unparalleled dedication to helping kids every day? Children’s Hospital of Richmond at VCU is ranked among the nation’s best with an incredible team that’s dedicated to nurturing the champion in every child. It’s the perfect place to build a career where the sky is the limit.

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Quality of life

Richmond offers an exceptional environment outside of work as well. The Richmond area has been named among the 50 best places to live in the US with a combination of outdoor fun, history, a booming restaurant scene and an affordable cost of living. It’s the perfect combination of artsy, jazzy, outdoorsy and family-oriented.


At Children’s Hospital of Richmond at VCU, we don’t just take care of patients. We treat our team like family. Our unbeatable benefits go beyond excellent health and retirement plans, supporting you in everything from tuition assistance to boosting your career to child and adult care options to make your personal life more manageable.

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