Senior Patient Access Representative-Children's Hospital of Richmond at Brook Rd


Children's Hospital of Richmond - Brook Road / Revenue Cycle / Full time

**$1,000 Sign On Bonus for offers accepted by March 31, 2023. Terms and Conditions apply**

Children's Hospital of Richmond at VCU combines award-winning research, education and clinical care with an uncanny understanding of what makes kids tick. Our team is a family. We work together to give every child in our growing community a chance to heal, recover and celebrate their super powers.

The Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures.

The Patient Access Senior Representative greet patients; secure the appropriate patient information; ensure that registration data is correct and accurate; validate insurance eligibility, enter information into appropriate systems and collects co-pay (if applicable), and assist with financial counseling and financial clearance, as necessary. This role performs all aspects of the Patient Access Rep position as needed.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED:
Minimum of one (1) year of previous patient scheduling/registration work experience in a healthcare setting.
Strong customer service skills and patient/customer centered focus in positive manner in all situations.

Experience PREFERRED: N/A

Education/training REQUIRED:
High school diploma or equivalent

Education/training PREFERRED:
Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program

Independent action(s) required:
Able to cross cover all Patient access functions within the department and/or clinic.
Functions in a self-directed manner to accomplish routine activities.
Responsible for orienting and training new hires to service area.
Notifies supervisor, immediately, of issues involving violation of VCUHS policies or procedures.
Job duties may include the access to and/or contact with medications and related supplies.

Supervisory responsibilities (if applicable):
Provides training, mentorship, and assists in onboarding of new members on the team.

Additional position requirements:
Depending on the assigned area, may be required to work off-shifts and/or weekend and holidays.
May be considered part of essential staffing, depending on the assigned area.

Age Specific groups served: N/A

Physical Requirements (includes use of assistance devices as appropriate):
Physical: Lifting less than 20 lbs.
Activities: Prolonged sitting, Walking (distance)
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

Practicing here

Want to work in a place where unbridled energy fills the halls, and where you experience unparalleled dedication to helping kids every day? Children’s Hospital of Richmond at VCU is ranked among the nation’s best with an incredible team that’s dedicated to nurturing the champion in every child. It’s the perfect place to build a career where the sky is the limit.

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Quality of life

Richmond offers an exceptional environment outside of work as well. The Richmond area has been named among the 50 best places to live in the US with a combination of outdoor fun, history, a booming restaurant scene and an affordable cost of living. It’s the perfect combination of artsy, jazzy, outdoorsy and family-oriented.


At Children’s Hospital of Richmond at VCU, we don’t just take care of patients. We treat our team like family. Our unbeatable benefits go beyond excellent health and retirement plans, supporting you in everything from tuition assistance to boosting your career to child and adult care options to make your personal life more manageable.

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